Our Commitment

Healthdrop.co.uk is committed to providing quality products with high standards of customer services. Our belief is that quality is the delivery of excellent services or products to our customers at competitive prices and delivered on time.

1. Damaged Items

Upon receipt of your delivery, please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged then please e-mail our Customer Services Department at: info@healthdrop.co.uk. Please provide full details including the nature of the problem, your name, order number and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery.

2. Missing items

If upon opening your delivery, you find any items missing from your order, please check all packaging; due to the nature of our business some of our products are very small. If you are certain an item is missing then please e-mail our Customer Services Department at: info@healthdrop.co.uk. Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.

3. Incorrect items

If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent. Please email our Customer Services Department at: info@healthdrop.co.uk. And provide full details including the nature of the problem, your name, order number and contact details.

In order for us to investigate the error please contact us within two working days of receiving your delivery.

4. Order no longer required

If you decide within 7 days starting the day after you receive your goods, that you no longer require your order, please contact our Customer Service Department for return authorization. The item is only eligible for return if it is in the exact condition in which it was delivered. Certain items including cosmetics and foodstuffs cannot be refunded or exchanged unless faulty or sent incorrectly. Please email our Customer Service Department at info@healthdrop.co.uk and provide full details including the items you wish to return, your name, order number and contact details.

Please note that we will not refund delivery charges.

In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected

5. Complaints

If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our Customer Services Department at info@healthdrop.co.uk.

If you have any questions please feel free to contact info@healthdrop.co.uk